Involves intently listening to and concentrating on information being delivered, with intent not only to hear but understand (Pearson, 2015). Occupational therapist must listen to a person’s narrative to get a sense of the client and their limitations. Communication in health has taught me to look at the person without judgment, listen and clarify what is being said (Pearson, 2015). I shall to empower my clients with my listening skills, giving them my undivided attention, making eye contact and paraphrasing or summarising the information back to them (Pearson, 2015).
Active listening reference: http://search.proquest.com.ezproxy.uws.edu.au/docview/1698608927?accountid=36155&rfr_id=info%3Axri%2Fsid%3Aprimo